Employee Spotlights

Working here is more than just a job. It's about being part of something bigger and knowing that what we do every day makes a real difference. Mark Robinson Manager, Flight Planning & Customer Care Center
Trip Support Services

Our People

(Yeah, they’re pretty amazing.)

Our customers' missions span every corner of the globe, and it takes an extraordinary global team to support them every step of the way. No two missions are ever alike, and neither are our people.

The Universal Family

Diverse Team

1,700 team members from over 30 countries and all walks of life.

Backgrounds

Military, schedulers/dispatchers, pilots, meteorologists, tech geeks, aviation enthusiasts, travel fanatics, and more.

Shared Purpose: The Success of Our Customers’ Missions

Empowerment

Our team shares our customers' sense of urgency, and they are empowered to exhaust every global resource we have to make our customers' missions successful.

Commitment

Among our 140+ Mission Advisors who manage customer missions daily, the average tenure is nearly 10 years—a testament to their longevity, experience, and dedication.

What We Care About

Moving Organizations that Move the World

It’s our tagline, and it’s how we feel about business aviation and the positive impact our industry has on the lives of millions around the world.

People Helping People

We form close relationships with the people and flight departments we support. It’s more than just a job that gets us up in the morning, it’s knowing we are helping friends and the people we care about every day.

Customer Success

Ensuring the flight departments we support shine in the eyes of their passengers and those they are making promises to.

Community Involvement

Active support for local initiatives and charities, from disease fundraisers to school drives.

Join Us

Are you passionate about aviation and ready to be part of a diverse, global team that makes a difference? Explore our career opportunities and find out how you can contribute to helping move organizations that move the world.

Join Our Team

What Customers are Saying

“When we got last-minute notice that we were operating to the Olympics, I was pretty concerned. I knew parking was already full at Le Bourget and wasn’t sure how we were going to make this work. Your team was amazing in helping us find a slot for a drop-and-go and then coordinating parking at a nearby airport. You continue to make us look good!”

“Thank you for all the efforts and work you’ve put into our mission to Nice. Your team found us alternative long-term parking that worked with the boss’ schedule, and your VIP agent on the ground made things so much easier. They were amazing in helping us clear customs through the congested airport, arranging and confirming services, and even offering local restaurant suggestions, which the principal LOVED. He was so impressed he requested that we have the same agent on every trip to the area from now on.”

“Wanted to say how much we value our partnership with you guys. Our previous provider was competent at doing what we asked, but they pretty much took our order. After deciding to give you a try, we were blown away by the fact that you offered suggestions and alternatives that have been a huge upgrade to what we’d been doing forever. You’ve quickly won our trust, and we feel confident that we’ve chosen the right partner.”