Basic Scheduling and Customer Service

While earning NBAA Schedulers Professional Development Program Credit (F01/PM2), attendees will gain knowledge in:

  • Customer service
  • Itinerary planning
  • Crew scheduling
  • Aircraft performance and limitations
  • Effects of weather on flight operations
  • Flight Status
  • Regulations
  • Maintaining aircraft, airport, crew and passenger databases
  • Collecting and maintaining aircraft and crew historical data
  • Emergency response procedures
  • Supplemental aircraft arrangements
  • Internal and external communications procedures

Additional Information

Courses will be held from 8:00 am – 5:00 pm at Universal® Houston headquarters. The seminar fee is $500 per person.

Register online | Hotel reservation assistance | Map to Universal

Seminar Dates

Basic Scheduling and Customer Service

  • Tuesday, April 8, 2008 (cancelled)
  • Tuesday, June 10, 2008
  • Tuesday, September 9, 2008

Ad Hoc Seminars

The course can be brought to your company or organization if you provide the classroom, audio/visual needs and at least five participants. Fees for this seminar include a $1,000 per day charge for the instructors, plus $300 traveling and living expenses, in addition to $100 per attendee.