- N. America +1 (866) 864-8383
- Worldwide +1 (713) 378-2754
- Mexico + 52 (722) 212-9159
- Manager Kelly Niestzche
- Phone +1 (281) 433-3816
Universal® Trip Support
Mission Management Services
Enjoy smooth and successful missions with Universal. You’ll have the industry’s best expertise and resources supporting you, while receiving personalized, consultative attention all along the way.
With us, you’ll overcome the biggest challenges of operating internationally.
Increasing operating complexity
Global regulations impacting international operators continually increase and evolve. Our consultative experts will help you easily navigate them.
High expectations
You need to quickly assess what your best trip options are and perfectly execute the path you choose. We provide the global intelligence and expertise to help you do both.
Unplanned situations & last-minute changes
Anything can happen to a perfectly planned mission at any time. With our global resources, you can adapt and recover better than anyone else.
Your Consultative Partner
Our experts will guide you through the lifecycle of your missions.
- Ahead of any Mission Readiness We’ll help you identify where your readiness gaps, their implications on any potential mission, and how you can close them. We’ll ensure your operational and regulatory profiles are current with us ahead of your next mission.
- New Mission Request Feasibility Based on your readiness level, we’ll assess if a mission request is feasible, pressure test all your available options, explain all the requirements, and help you set expectations with your stakeholders.
- Mission is a "Go" Execution Rigorous layers of mission logistics expertise, systems, and QA help ensure all details are right and nothing is missed. All your questions and requests are actioned with priority. You’ll have a perfectly packaged mission.
Logistics Handled
We’ll take care of anything you need.
We’ll help you assess if a new mission request is feasible, understand the requirements, and pressure test all available options to find the ones best for you.
You’ll get beginning-to-end flight planning and weather management for your missions.
- Expert routing building that considers aircraft specs, all current restrictions, and forecasted weather.
- Personalized flight plan formats and weather reports.
- Flight plan filing – nearly anywhere worldwide.
- Last-minute adjustments due to schedule changes and diversions.
All permits and permissions will be managed in lockstep with your changing mission schedule, and help you set expectations on any last-minute schedule revisions that could be problematic – so that you have zero surprises.
- Overflight and landing permits
- Slots and PPRs
- Multiple-entry/annual permits
- U.S Border Overflight Exemptions
- Special route authorizations
- Other special Global Regulatory Programs
Because we own and operate one of largest international ground handling networks in the industry, we know the importance of strong supply chain management and what it takes to make missions on the ground successful across our entire third-party ground handler network.
From knowing what to expect before you land, to ensuring a smooth and delightful experience on the ground – we’ll make sure no detail is missed.
Learn moreWe’re the only trip support company with a catering subsidiary, Air Culinaire Worldwide, directly integrated with our Trip Support Teams.
At over 1,800 airports worldwide, you can get expert ordering advice and peace of mind knowing your catering orders are being seamlessly managed in tandem with your evolving schedule.
Learn moreTake advantage of our agreements with hotels around the world to access our pre-negotiated rates, flexible cancellation and check-in/out policies, and hidden room blocks not available to the general public. We can also book using your own negotiated corporate rates.
Services include pre-trip security briefs and threat assessments, arranging private security for your aircraft, and secure ground transportation.
You might think the request is out of the ordinary, but it’s probably not for us. We’re experts at logistics, and that often means moving more than just planes. Ask us how we can help!
Logistics Done Better
Superior Supply Chain Management. Smoother Missions.
We help you reduce operating risks and friction by directly managing more of the supply chain than anyone.
- More accountability and control
- Fewer errors from third-party handoffs
- Seamless cascading of trip changes across all touchpoints
- Faster reaction times
- Better management of third parties based on own experience in these service delivery environments
- Superior access to destination-level intelligence
Trip Support on Steriods
Superior support you can’t get anywhere else.
With us, you’ll have the industry’s best expertise and resources supporting your missions.
Experience from managing over 4 million international trip legs – more than anyone else.
Strongest knowledge base of international mission planning expertise.
1,700+ people across 30+ countries ready to support your missions.
The uvGO® Mission Management Platform
Your Digital Window to Your Missions.
Plan, build, and manage international trips from beginning to end with the uvGO Mission Management Platform.
uvGO empowers flight departments with accurate intelligence and powerful applications for both self-managed DIY missions and missions managed by our Universal® Trip Support experts.
Learn moreSolutions for All Operations
Supporting Flight Departments of all Shapes and Sizes
Find Your Team
Existing customer?
Contact your team directly.
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Bravo Team
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Charter Management Orange
- N. America +1 (866) 882-4741
- Worldwide +1 (713) 378-2705
- Manager Terrance Crump
- Phone +1 (713) 947-5565
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Echo Team
- N. America +1 (866) 882-4743
- Worldwide +1 (713) 378-2710
- Manager Dwayne Janczak
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Foxtrot Team
- N. America +1 (866) 882-4748
- Worldwide +1 (713) 378-2703
- Manager Tami Kepner
- Phone +1 (713) 378-2766
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Large Aircraft Team
- N. America +1 (866) 527-4322
- Worldwide +1 (713) 378-2722
- Manager Dwayne Janczak
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Team Europe
- N. America +1 (888) 387-8326
- Worldwide +1 (713) 943-4636
- Manager Dwayne Janczak
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Victor Team
- N. America +1 (866) 864-8476
- Worldwide +1 (346) 247-3058
- Manager Greg Goins
- Phone +1 (713) 569-9021
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X-ray Team
- N. America +1 (855) 651-9529
- Worldwide +1 (346) 247-3009
- Manager Peter Carrico
- Phone +1 (832) 205-2619
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Zulu Team
- N. America +1 (866) 864-8411
- Worldwide +1 (713) 378-2730
- Manager Todd Hernandez
- Phone +1 (713) 947-5593
Regional Operations Centers
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Asia-PacificWorldwide: +852 2109 2727
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Brazil
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Europe, the Middle East & AfricaWorldwide: +44 (0) 1279 680566
Manager: Perry Gaffney
What Customers are Saying
- “When we got last-minute notice that we were operating to the Olympics, I was pretty concerned. I knew parking was already full at Le Bourget and wasn’t sure how we were going to make this work. Your team was amazing in helping us find a slot for a drop-and-go and then coordinating parking at a nearby airport. You continue to make us look good!”
- “Thank you for all the efforts and work you’ve put into our mission to Nice. Your team found us alternative long-term parking that worked with the boss’ schedule, and your VIP agent on the ground made things so much easier. They were amazing in helping us clear customs through the congested airport, arranging and confirming services, and even offering local restaurant suggestions, which the principal LOVED. He was so impressed he requested that we have the same agent on every trip to the area from now on.”
- “Wanted to say how much we value our partnership with you guys. Our previous provider was competent at doing what we asked, but they pretty much took our order. After deciding to give you a try, we were blown away by the fact that you offered suggestions and alternatives that have been a huge upgrade to what we’d been doing forever. You’ve quickly won our trust, and we feel confident that we’ve chosen the right partner.”