Our People

    Wherever you are. Whenever you need us. We’re here for you.

    Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

    Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

    I am the one...committed to your success.

    Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

    Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

    Meet some of our team.

    Tami Kepner
    Manager, Tango Team
    Trip Support Services

    I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

    Edmond Yuen
    Head of Trip Support Services
    Asia-Pacific Operations Center

    I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

    Rob Jackson
    Team Leader
    European Operations Center

    I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

    Anna Lovelace
    Fuel Representative
    UVair® Fuel Program

    I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

    Andre Camargo
    Country Manager
    Universal Aviation Brazil

    I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

    Lorena Carraro
    Country Manager
    Universal Aviation Italy

    I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

    Hiroshi “Higashi” Higashiyama
    Representative Director
    Universal Aviation Japan

    I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

    Roger Leemann
    Sr. VP, Culinary Operations
    Air Culinaire Worldwide

    I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

    Keith Turpin
    CISO
    Information Security

    I am the one…protecting your sensitive data from cyber-attacks.

    Juan Muniz
    Supervisor
    Global Regulatory Services

    I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

    Vince Huebner
    Director, Human Capital Management
    Trip Support Services

    I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

    Glenda Lee
    Director, Global HR Services
    Human Resources

    I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

    • Helping you keep your organization moving.

      Our people around the globe.

      Learn more →
    • Explore operational insights from our blog.

      Operating to Japan – Part 1: Airports & ParkingJapan is, and always has been, a popular tech and destination stop location for general aviation (GA). While GA access, particularly to the Tokyo area, is much improved over what it was 15 years ago, there are still issues to consider in terms of airport hours, overtime options, parking... […]

      As you may have read recently, Air Traffic Control privatization is once again on the table following the release of the White House and the Office of Management and Budget’s reorganization of the federal government plan. The good news This proposal has already failed multiple times. Reintroduced in late June, it has once again met […]

      Emission Schemes Are Changing – Here’s Your BreakdownKeeping up with and adapting to ever-changing and complex carbon emissions regulations has long been a challenge for business aviation operators. In 2019, that task will become more challenging, as two new trading schemes – SWISS-ETS (CH-ETS) and CORSIA – will join the regulatory landscape. The result is that there are now three separate emissions […]

      Visibility conditions impact aviation operations in many ways. Poor visibility at a destination can reduce capacity of airports leading to ground delays, flight diversions, flight cancellations and extra operating costs just to name a few. Below is an overview of what you need to know: 1. Visibility defined Ground or surface visibility is the prevailing […]